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FAQ
ABOUT AFL ON
What exactly is ASIA FRUIT LOGISTICA ON and how can I achieve my business goals with this new format?
Why is the 2020 edition happening online?
How does this affect you as registered exhibitors at ASIA FRUIT LOGISTICA 2020?
Why should I attend Asia Fruit Logistica ON?
How can I register as an exhibitor?
What types of exhibitor packages are available?
Can I upgrade my account from Business to Premium or Premium to Corporate?
How can I register as a trade visitor?
What is ASIA FRUIT LOGISTICA's concept to attract Asian buyers?
How will AFL tackle the challenge with different time zones?
What is the main content language?
Is there a mobile app available?
Can I cancel my account/package?
Where can I find the Data Privacy Policy and Terms & Conditions?
How does this affect you as registered exhibitors at ASIA FRUIT LOGISTICA 2020?
How will the exhibitors’ booths be seen by visitors? E.g. is it a dropdown list of the exhibitors’ names or a bird’s eye view of the event layout/map?
Program/Walk through on how AFL ON will be (What does the live program include?)
When they could receive the account of AFL ON digital and begin to make appointments prior to the digital show?
My package benefits, buy more or upgrade
I see that the price of visitor ticket is Euro 30 but can I have unlimited meeting throughout period, while exhibitor have to pay higher (min Euro 1,500 for ON Business Package) and can have only 2 presenters and 30 meeting max per presenter. Why I have to book Exhibitor package?
If I booked ON Business package and later find out that we will need 1 more presenter, can we buy additional presenter from you?
If I booked ON Business package and later find out that I wish to upgrade to ON Premium package, can we do that?
During the show if I find out that I need more presenter and wish to upgrade, is it possible to upgrade during Nov 18-20?
If a lot of exhibitors choose the plan “ON Corporate” and therefore they are all up-ranked. How the up-ranking will work for this case?
Can the exhibitor list be filtered by country/product as before?
Presentation Slot
What tools can be used for the presentation except for Zoom, BlueJean and Youtube? Can Tencent Video be also used?
If we booked ON Business Package but we wish to have presentation slot, can we book presentation slot separately?
Can I extend my presentation time to be 50-60 mins and we pay extra?
How I can make sure that I can get my favorite time slot?
Some clients just want to be listed as exhibitor on the platform only, not interest in meeting/webinars/chat services. Can we offer this service only with lower price?
Meetings
Are there opportunities for 1-on-1 business matchings/meetings, or will this be done through the standard virtual chat functions?
Should I wait for someone to request for meeting like we were at the physical event or how we can meet with buyers?
Do presenters need to online in front of the PC during the opening time (from Nov 18-20 at 10.00-22.00 hrs, CN time)?
Is the understanding correct that the video calls and chat are not for mutual communication, but they will be sent one-sidedly?
Is there a time limit for one meeting?
If the meeting is cancelled in the last minute or was not attended by the opposite party, will that be counted in the meeting quota?
If the exhibitors use up the meeting quota, and just want to add several meetings but don’t want to upgrade the package. Can they buy the extra meeting quota? How much is it?
If the client’s preceding meeting runs overtime, the next scheduled meeting will have to be postponed (so the client has to wait till them finish the previous call?) or the preceding meeting will be closed automatically once time’s up?
Is there a Time-out period of meeting request for the clients to accept/reject? If not, the client may have to hold the meeting quota and wait for the interested party’s response endlessly?
If the client got the Meeting decline, can they send the meeting request again to the same person or can they send it to another representative from the same company?
We have more than one person for meeting, is it possible to arrange group meeting (more than 2 persons)?
Can one meeting booked 2 meeting timeslot, meaning extend from 30 mins to 1 hour duration?
Video chats and media
Under Media, what is the length of each of the ‘Video Products’ that the exhibitor would need to provide?
If I buy ON Business Package I am entitled to get 1 video product and 2 product images, however I do not have video to present, does it mean that I lose 1 media slot?
Do exhibitors upload the product videos by themselves, or will they send the data to the organiser?
Should exhibitors upload product videos by themselves? Or will they send a link of the video, which they already have uploaded on YouTube or zoom etc, to the organiser or an agent in charge for technical service?
Up to how long can a Product video be, and what format should it be prepared?
Regarding “Video Products” and “Product Images”, it is counted by the quantity of the video and image, but not the quantity of products (means one video/image can contain more than one product)?
Can an exhibitor have statistics on how many times their video(s) or presentations have been viewed, and maybe where in the country it has been viewed?
Can exhibitors change their product image every day of the show?
Can we provide click statistics on rotating banner viewings?
Understand video click is not measurable in your platform, please re-confirm or how exhibitor can make it measurable? You mentioned something like Bitly please help elaborate on this?
How will the exhibitors’ video products, product images and rotating banners be set up and seen by visitors?
Vouchers to invite your clients
Each package offers ‘Vouchers for clients. Are these the amount that the exhibitor can distribute to their clients as visitors free of charge?
Is the visitor voucher valid for 1-day or 3-day? If the exhibitors run out of the voucher, can they buy for the extra? How much is it?
Different Timezone
If a visitor books a meeting with an exhibitor for a ‘Chat’ or ‘Video Call’, how will this work with China and UK time difference of -8hrs? Can they book meetings outside the daily show times?
Content/Seminar
Is webinar available for registered exhibitor and visitors only?
Will the online contents of the exhibitors remain on the platform after the end of the event and will they be available for certain time period?
National Campaign
We wanted to explore the concept of a “Singapore pavilion” where a group of Singapore exhibitors’ booths would be physical located together. How will such pavilion look like visually for the virtual event?
Are we able to get preferential rates “Singapore pavilion”?
Will there be any special offer to pavilion co-exhibitors? Many pavilion co-exhibitors are loyal AFL exhibitors for such a long time. The offer will be a gesture of their gratitude of support to AFL.
Question about Sales material
Where I can find the latest brochure for the virtual event?
Are we able to get preferential rates “Singapore pavilion”?
Will there be any special offer to pavilion co-exhibitors? Many pavilion co-exhibitors are loyal AFL exhibitors for such a long time. The offer will be a gesture of their gratitude of support to AFL.
Payment, invoicing and cancellation
When the Invoice will be sent by email and courier?
My company is based outside Germany, do we have to pay 16% Value-added-tax (VAT)?
Do visitors need to pay 16% VAT?
Other than AFL ON platform, will there be VMP with exhibitor list and profile to be shown on AFL website for the whole year?
In case an exhibitor cancelled after signed the application, any cancellation charge on this?
Miscellaneous
Do organizer have stats on number of meetings successfully held per company per each event day?
AFL ON PLATFORM SET UP AND GUIDLINES
Profile and Settings
How does AFL ON work?
How do I change my profile details?
How do I manage notifications?
Accessibility
Can I save AFL ON to my phone?
Where can I find my passcode?
What if I cannot access the platform via the link provided?
What if my browser redirects to a page reflecting that it is outdated?
Content
How do I access a webinar / livestream video ?
How do I bookmark a session to my favourites?
Which interactive webinar features does AFL ON offer?
Managing Meetings
How do I accept a meeting request?
How do I remove a meeting request?
Where I can view my connections?
Is there a limit on the amount of connections I can have?
How do I edit my schedule or time availability?
How do I reschedule a meeting?
How do I check the time of my meetings?
How do I cancel a meeting?
How can I rate a meeting?
Scheduled Video Meet
How do I check audio or allow video permission upon joining the call?
Which browsers ensure the optimal AFL ON experience?
How do I access a video meeting?
Meeting Requests
When will my meeting requests be accepted?
How do I send a meeting request?
How do I accept a meeting request?
How do I know that my meeting request was sent?
How do I decline a meeting request?
How do I remove a meeting request?